Marc Gordon

Marc is an internationally recognized thought leader in the field of customer experience. With over 25 years of marketing and business communications in a number of diverse industries, he has built a reputation for providing impactful methods that increase sales and inspire customer loyalty.

As an award winning keynote speaker, Marc has spoken for some of the world’s most respected companies, including Bausch & Lomb, Hilton Hotels, and Mondelez International. Marc is the only speaker in his field to have keynoted at the World Management Forum in Tehran, Iran.

When not speaking to organizations, Marc provides coaching and consulting services to senior executives who are focused on building strong and lasting customer relationships. Since 2015, he has been providing professional guidance to CEOs of firms listed with the Canadian Securities Exchange.

Marc is also the principal owner of a marketing agency, working with companies ranging from start-ups to established firms. Services include media creation, web design, public relations, and promotions.

 

Prior to his current career, Marc was the founder and CEO of GoldPro, a manufacturer of automotive equipment. Started at the age of 23 in his parent’s basement, in ten years Marc grew the company to be the largest automotive aftermarket supplier in Canada servicing over 2,400 new car dealers, hundreds of automotive service providers, and manufacturers Toyota and Kia. He sold the company in 2003.

Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Sears, Facebook, and Starbucks. Marc has been referred to as “Canada’s marketing superstar” by the Oprah Winfrey Network.

 

Marc’s syndicated articles appear in over 200 business publications in four countries. He has also been listed as one of the Top 100 Marketing Experts to Follow on Twitter. His YouTube channel, marctv.net, has been rated as one of the top 50 channels for small business.

Marc is an advocate for youth business initiatives. In addition to being a member of the Professional Advisory Committee for Seneca College/York University, he has been a DECA judge. Marc also speaks at schools about entrepreneurship and the art of public speaking.

Marc resides in Toronto with his wife Natalie and their teenaged son and daughter.

 

Programs:

 

Selling Happiness

How to create customer experiences that inspire loyalty and drive referrals.

This award-winning presentation is for any company that appreciates and values its customers.

During this 60 minute presentation, Marc will share the secrets of what inspires loyalty, how personal experiences influence satisfaction, and why trying to exceed expectations may be a

poor use of resources. There will be stories, real-world examples, and plenty of humour.

This presentation is designed for business owners and teams who manage customer experience strategies. For organizations wanting to make the greatest impact on the experiences they provide, Marc is available for consulting.

 

No Apologies Needed

The best ways to deal with unhappy customers and create happy relationships. 

In this presentation, Marc focuses on the art and science of dealing with unhappy customers. And, how to handle their issues – rational or otherwise – by offering practical solutions that make them feel valued and appreciated. He will also share strategies to deflate any emotional situation while guiding the customer towards a mutually beneficial outcome.

Delivered with Marc’s high energy style, this presentation is designed for management, customer service sta, and anyone that has to deal with unhappy customers.

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Redefining Happiness

How to deliver experiences that keep customers loyal even during challenging times.

In this free ow style presentation, Marc will provide key strategies to help any business stay relevant and maintain relationships during times of uncertain market conditions and social behaviours. In addition, he will share industry-specific marketing ideas that will keep companies top-of-mind without appearing insensitive or out of touch.

 

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